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Return Policy

If you decide to return the pair of shoes you ordered maybe the style or size isn't for you, if so please mail them back to the store that sent them to you within 14 days of receiving your shoes.

Regular priced shoes can receive refund to original payment, in-store credit or exchange.

Returns take 2-3 weeks for processing. A refund will take 1 to 2 billing cycles to appear on your credit card statement. Returns are processed within one week upon receiving your shoes if existences allow it.

Sale/Clearance shoes can receive in-store credit or exchange only. In any store "sale items are final sale," but that's just unfair to our customers buying shoes online! The best we can offer is store credit or equal exchange.

If you want to exchange your shoes with another pair, please contact the store by either email or telephone to make sure the store can locate your future pair. Contact info should be at the top of your invoice, or right here at the header and footer of the page.

We also require an original sales invoice in order to process any returns, and it helps to fill out the return form.

We are only able to accept returns for UNWORN shoes in their original box.

Shipping is not refundable.

At this time, we do not ship to Alaska or Hawaii or anywhere outside of the Continental United States.

For our IN-STORE POLICY (purchases from one of our retail stores) please refer to the store in question.

servcliente@scpakarusa.com

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